FAQs

Welcome to the Remilo FAQs page! Below, you’ll find answers to common questions about our pillows, shipping, returns, and more. If you need further assistance, feel free to contact us at support@remilo.shop.

Ordering & Shipping

Do you offer free shipping?

Yes! We offer free shipping within the U.S. on all orders.

How long does shipping take?

Orders are typically processed within 1-2 business days and delivered within 5-7 business days. You’ll receive a tracking number once your order has shipped.

Do you ship internationally?

At this time, we only ship within the U.S. Stay tuned for updates as we expand our shipping options!

Product & Care

What makes Remilo pillows different?

Our pillows are designed with premium materials, ergonomic support, and innovative sleep technology to ensure a restful and rejuvenating sleep experience.

How do I clean my pillow?

Care instructions vary by product. Most of our pillows come with a removable, machine-washable cover. For specific care instructions, please refer to the product label or contact our support team.

Which pillow is best for me?

We offer pillows suited for different sleep positions and preferences. If you're unsure, reach out to support@remilo.shop, and we'll be happy to help you choose the perfect pillow!

Returns & Exchanges

What is your return policy?

We offer a 30-night sleep trial. If you’re not satisfied with your purchase, you can return it within 30 days for a full refund. The item must be in its original condition.

How do I start a return?

Simply email us at support@remilo.shop with your order number, and we’ll guide you through the return process.

Contact Us

Didn’t find the answer you were looking for? We’re happy to help!
📧 Email us at support@remilo.shop